Q: Why would WaterCrest Flood indicate a property is within a flood zone when the developer, city, county and appraiser show it to be clear?
A: Many times, appraisers and developers know when additional flood control work has been done. Most county entities consult with their local flood authority, who might clear the lot based on local information. However, until this work is filed and approved by FEMA through a Letter of Map Revision (LOMR) or the updating of a map, it will not affect the flood determination.

Q: What do I do if I'm told my property is in a Special Flood Hazard Area (SFHA) and my lender requires me to get flood insurance but I have a survey that states my home is above the Base Flood Elevation (BFE)?
A: FEMA has created a process to correct or change flood maps to reflect actual conditions for a subject property. Find out more about the "LOMA" Letter of Map Amendment process.

Q: Why do other flood companies clear lots based on elevation certificates when WaterCrest Flood does not?
A: It is specifically stated in the FEMA guidelines that no one, outside of FEMA itself, is allowed to remove a lot from a flood zone based on elevation and this can ONLY be accomplished through the LOMA/LOMR process.

Q: If two homes are right next to one another and one is determined to be outside of a flood zone, is it safe to assume the second home is also not in a flood zone?
A: No. The flood status of the property in question has no bearing on the flood status of a neighboring property. Flood zone boundaries do not follow property lines.

Q: If there has never been a flood in the area and no bodies of water near by, how can a property be in a flood zone?
A: There are many different types of flood zones. Floods can be caused by storms, melting snow, hurricanes and even water backup due to inadequate or overloaded drainage systems, or a home may be in an area where water frequently ponds. In their flood maps, FEMA evaluates the possibility of flooding within 100 years. Many times a flood's history may well surpass a person or community's memory.

Q: If the property is in Flood Zone A, without a letter or number after the "A", the flood zone is "approximate". [FEMA calls it an "unnumbered A Zone"] No Base Flood Elevation (BFE) has been determined for the area. However, FEMA can only approve a LOMA/R if a BFE has been established using standard engineering methodology. What should I do?
A: Sometimes another government agency has done a flood study and determined flood elevations, or perhaps the lot is in a fairly recent subdivision for which flood elevations were determined as part of the land development process. Check with your local building or zoning office.

Q: Where can I purchase flood insurance?
A: To buy a flood insurance policy, call your insurance agent or contact one of the Write Your Own companies, private insurance companies that write flood insurance under a special arrangement with the Federal government. If your agent does not write flood insurance or you don't have an agent, you may call the National Flood Insurance Program's (NFIP) toll free number to obtain the name of an agent in your area who does write flood insurance. The number is 1-888-FLOOD29 or TDD# 1-800-427-5593. You can also check your local Yellow Pages directory.

It's a good idea to have the same agent who writes your homeowners or other insurance policies also write your flood insurance policy so in the event you need to file a claim, you only have to work with one insurance agency or company.

Phone: (865) 588-1255 (800) 782-3127 Fax: (865) 588-1174 (800) 782-5084
email: info@watercrestflood.com